Gurugram District, Haryana
WhatsApp CRM Software in Gurgaon
A CRM built on the official WhatsApp Business Platform for Gurgaon clinics, shops, D2C brands and service businesses — one shared inbox for the team, every chat saved as a lead, approved templates for opted-in customers and follow-ups that do not slip.
- Shared team inbox on one number
- Ad & website leads auto-assigned
- Opt-in, templates & reminders
Gurgaon
For a city that sells on WhatsApp.
Gurgaon, about 30 km south-west of New Delhi, is a hub of information technology, civil aviation, hospitality, management consulting and medical tourism, and retail is an important industry, with 26 shopping malls. Around them, clinics, showrooms, salons, home-service firms and online brands compete for the same customers, and many of those customers would rather send a WhatsApp message than fill in a form or wait on a call.
India is WhatsApp's biggest market, with more than 500 million people using it, and TechCrunch reports that WhatsApp Business monthly active users in India were up more than 130% compared with 2021. Once a business has more than one person replying, a single phone stops working: chats are lost, two people answer the same customer, and nobody knows which enquiry turned into a sale.
A WhatsApp CRM runs on the WhatsApp Business Platform (Cloud API) and follows Meta's rules. Customers must opt in to messages from your business by name, template messages generally need approval before they are sent, free-form replies are allowed in the 24-hour customer service window after a customer writes to you, and since 1 July 2025 Meta charges for template messages per message. Our office is in Sector 84, Gurgaon, so we can meet your team in person for discovery, setup and training.
Sources: Wikipedia — Gurgaon · TechCrunch — WhatsApp's biggest market is becoming its toughest test · Meta for Developers — WhatsApp Cloud API overview · Meta for Developers — Getting opt-in for WhatsApp · Meta for Developers — WhatsApp Business Platform pricing
What makes WhatsApp selling different
- Customers expect a quick reply, and a chat that waits too long is often a sale lost to a competitor
- Several staff need to answer from one business number without stepping on each other's chats
- Messages to customers outside the 24-hour window must use an approved template, and only to people who opted in
- Leads arrive from click-to-WhatsApp ads, the website, QR codes in store and repeat customers, often mixed together
- Under the DPDP Act, 2023, consent to use personal data must be clear and customers can withdraw it at any time
WhatsApp CRM
WhatsApp CRM modules in Gurgaon.
The WhatsApp CRM modules a Gurgaon clinic, retailer, D2C brand or service business needs, connected to the rest of your CRM.
- Shared team inboxOne WhatsApp Business number answered by the whole team from the web or mobile app, with chat assignment, internal notes, quick replies and the full history of each customer.
- Leads from ads & websiteChats from click-to-WhatsApp ads, website buttons, QR codes and forms saved as leads with their source, so you can see which campaign brought each enquiry.
- Auto-assignment & pipelineRound-robin or rule-based assignment by service, location or language, with a pipeline from first message to sale and alerts for chats left unanswered.
- Templates & opted-in broadcastsAppointment reminders, order updates and offers sent as Meta-approved templates, only to customers who opted in, with opt-out requests recorded and honoured.
- Catalogue, orders & payment linksProducts or services shared from a catalogue, orders captured in the chat and payment links from your payment gateway sent and tracked against each order.
- Follow-ups & reportsFollow-up reminders for every open lead, plus reports on response time, chats per agent, conversion and campaign results, all inside your CRM.
Process
How the work runs.
The same clear steps for every Gurgaon project, with progress shared on WhatsApp.
- 01Meeting in GurgaonAt our Sector 84 office or yours, we map your chats, team and lead sources.
- 02Platform setupWhatsApp Business Platform number, business verification and templates prepared.
- 03Build & integrateInbox, CRM, website, ads, catalogue and payment links connected.
- 04Data & opt-inContacts moved over with their consent status and an opt-in flow set up.
- 05Training & go-liveTeam trained on the inbox and app; support by phone and WhatsApp.
FAQs
WhatsApp CRM in Gurgaon — FAQs.
Straight answers to what Gurgaon business owners ask before they start.
What is the difference between the WhatsApp Business app and a WhatsApp CRM?
The WhatsApp Business app is built for a small business working from a phone. A WhatsApp CRM uses the WhatsApp Business Platform (Cloud API), so several staff can answer from one number, every chat becomes a lead or customer record, and templates, reminders and reports run from the CRM.
Can we send bulk WhatsApp messages to all our contacts?
Only within Meta's rules. Messages outside the 24-hour customer service window must use an approved template and go only to people who opted in to hear from your business. Meta also sets messaging limits that grow with business verification and message quality, so we do not offer unlimited bulk messaging.
How do customers opt in?
Through a clear checkbox or message on your website, a click-to-WhatsApp ad, a QR code in store, a form at the clinic counter or the first chat itself, stating your business name and what you will send. The CRM records when and how each person opted in and honours opt-outs.
Does the CRM help with the DPDP Act, 2023?
It helps you keep consent records, honour withdrawals and limit who can see customer data. It does not replace legal advice: you decide what data you collect and why, and we build the CRM to support that.
Can leads from our click-to-WhatsApp ads be tracked?
Yes. Chats that start from an ad, a website button or a QR code are tagged with their source, assigned to the right person and followed up, so reports show which campaigns brought enquiries and sales.
We already use a CRM. Can WhatsApp be added to it?
Yes. We can connect the WhatsApp Business Platform to your existing CRM through its API, or build a custom CRM with WhatsApp at its centre, linked to your website, billing, e-commerce store or appointment system.
What does WhatsApp itself charge?
Meta charges for template messages per message, depending on the category, while replies inside the 24-hour customer service window are free. Rates are set and changed by Meta, so we show you Meta's current pricing before you send any campaign.
Is your team based in Gurgaon?
Yes. Our office is in Sector 84, Gurgaon. We meet you at our office or yours for discovery and training, and handle day-to-day support over phone and WhatsApp.
Gurgaon
How we serve Gurgaon.
Our office is in Sector 84, Gurgaon, in New Gurgaon near the Dwarka Expressway. Gurgaon clients can meet the team at the office or ask us to visit; between meetings, work runs on WhatsApp, phone and video calls, with a shared preview link for every stage.
- 01Call or WhatsAppTell us what you need, in Hindi or English.
- 02Plan togetherA video call or meeting to agree the scope, pages and features.
- 03Watch it take shapeProgress on a shared preview link, with changes over WhatsApp.
- 04Launch and supportWe go live, hand over the logins and help with changes after launch.
Areas and landmarks we cover in Gurgaon
Industrial and business areas
- DLF Cyber City
- DLF CyberHub
- DLF Galleria
- MG Road
- Udyog Vihar
- IMT Manesar
- IMT Sohna
Sectors, colonies and villages
- DLF Phase 1-3
- Golf Course Road
- Golf Course Extension Road
- Sohna Road
- Old Gurgaon
- Sector 29 / Leisure Valley
- Sector 14
- Sector 55-56
Education and healthcare
- Gurugram University
- Management Development Institute
- Amity University Gurugram
- Medanta - The Medicity
- Artemis Hospital
Roads, rail and metro
- Golf Course Road
- Golf Course Extension Road
- Sohna Road
- Sikanderpur
- Dwarka Expressway sectors
- Southern Peripheral Road
- NH-48 / Delhi-Gurgaon Expressway
- Yellow Line
WhatsApp CRM for Your Gurgaon Business
Call or WhatsApp +91-8448523313 · Mon–Sat, 9 AM – 7 PM · info@dvmtechno.com